We have a flat rate postage cost of £3.78 for all mainland areas of the United Kingdom. Smaller items will be sent with First Class Royal Mail while larger orders will be sent via courier. Courier packages will carry a tracking number which can be checked via their website. You can request your orders to be signed for on delivery at an additional £1.00 per order.
United Kingdom remote areas carry an additional postage cost of £2.00 per order. Particularly large items may also be charged at a higher rate. We regret that at the moment we do not send parcels outside the United Kingdom.
We will make every effort to despatch within 24 hours or the next working day from the order being received. We will notify you via email as soon as this has taken place. Delivery can then be expected within 1 - 3 days from despatch. We pride ourselves on customer service so if your parcel does not arrive within the specified time then please do not hesitate to get in touch with us and we will attempt to resolve the issue as quickly as possible.
While we make every effort to ensure you receive an item which you are totally satisfied with, if it is faulty or not what you expected we aim to make sure that you can return it as easily as possible. We offer a full 30 day money back guarantee on all purchases. Items must be undamaged in their original packaging with any promotional items and invoice included. Items may be returned at your expense via either courier or your local post office together with a returns form. Please phone us on 01239 710703 for further details.
We must be notified of any faulty items within 3 days of you taking delivery. We would recommend that you either make note of or refuse to accept any items where the packaging appears to have been damaged in transit. In the event of faulty goods being received we will either repair, replace or refund the product upon the return of the original item. Damaged goods must be returned within 30 days of delivery together with the original invoice and a returns form. If the item comes with a full manufacturers warranty it is advised that you contact them first as this may be the quickest way to resolve the issue. Please phone 01239 710703 for any help and advice.